Manufacturing Customer Service Planner
Garland, TX
Full Time
Experienced
Automatic Products Corporation (APC) is a family-owned and operated, American contract manufacturer focused in the Aerospace & Defense and Energy industries. Since 1957, we have served a global customer base with manufacturing solutions that include rapid prototyping, short-run production, and full-scale manufacturing. We’re excited to welcome a driven, dependable professional who is ready to contribute, grow, and make a meaningful impact on our team.
POSITION SUMMARY:
The Customer Service Planner serves as the primary liaison between customers, production planning, and supply chain. This role ensures customer orders are accurately captured, scheduled, and delivered on time by coordinating demand, capacity, and material availability. The ideal candidate brings strong communication skills, manufacturing knowledge, and a proactive approach to solving problems before they impact customers.
ESSENTIAL FUNCTIONS:
Work is primarily performed in a professional office setting requiring prolonged periods of sitting at a desk and working on a computer. Regular use of standard office equipment such as computers, phones, printers, and copiers is required. The role may involve occasional standing, walking, bending, and light lifting of office supplies or files.
Automatic Products Corporation is an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, protected veteran status, or other protected categories. Reasonable accommodations may be provided to enable a person with a disability to perform the essential functions of the job.
Automatic Products Corporation offers a competitive salary and benefits that include 401(K), health insurance, PTO, and paid holidays.
POSITION SUMMARY:
The Customer Service Planner serves as the primary liaison between customers, production planning, and supply chain. This role ensures customer orders are accurately captured, scheduled, and delivered on time by coordinating demand, capacity, and material availability. The ideal candidate brings strong communication skills, manufacturing knowledge, and a proactive approach to solving problems before they impact customers.
ESSENTIAL FUNCTIONS:
- Serve as the central point of contact for customers regarding order status, delivery schedules, lead times, and inventory availability.
- Enter, review, and maintain customer orders in the ERP system, ensuring accuracy in pricing, quantities, promise dates, and configuration details.
- Manage order changes, expedite requests, and customer inquiries with urgency and professionalism.
- Collaborate with customers to collect regular demand forecasts and reconcile them with internal capacity plans.
- Review, update, and maintain customer-facing and internal process documents to ensure accuracy and relevance. Verify that all departments are using the correct, up‑to‑date versions and coordinate revisions when changes are required.
- Perform clerical duties including answering phones, filing, data entry.
- High school diploma or equivalent
- 5+ years of experience in manufacturing, production planning, customer service, or supply chain roles
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Experience in high-mix/low-volume or engineered‑to‑order manufacturing environments preferred
Work is primarily performed in a professional office setting requiring prolonged periods of sitting at a desk and working on a computer. Regular use of standard office equipment such as computers, phones, printers, and copiers is required. The role may involve occasional standing, walking, bending, and light lifting of office supplies or files.
Automatic Products Corporation is an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, protected veteran status, or other protected categories. Reasonable accommodations may be provided to enable a person with a disability to perform the essential functions of the job.
Automatic Products Corporation offers a competitive salary and benefits that include 401(K), health insurance, PTO, and paid holidays.
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